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Fireside Chat with Charles Pollard, Marriott Digital Services
Wednesday, April 1, 2026
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In this fireside chat, Matt Mecham, Chief Customer Officer of Domo, interviews Charles Pollard, Director of Performance Analytics and Reporting at Marriott Digital Services. They discuss how Marriott transformed its data analytics and reporting by migrating to Domo's BI platform in just six weeks, focusing on speed, consolidation, and a frictionless user experience. Charles highlights how Marriott Digital Services supports thousands of hotels globally by delivering marketing performance insights through embedded analytics and engaging users with personalized email campaigns. The conversation also touches on the importance of design and user engagement in driving adoption of data solutions across Marriott's portfolio.
Speakers
Matt Mecham
Chief Customer Officer
Charles Pollard
Director, Performance Reporting & Analytics, Marriott Digital Services
Charles Pollard
Marriott Digital Services
Director, Performance Reporting & Analytics, Marriott Digital Services
Charles has been member of Marriott International for over 11 years, holding various roles in Business Intelligence. With expertise in data visualization and Tableau Server administration, Charles has significantly contributed to the organization's data-driven culture. Currently, Charles works for Marriott's internal digital agency, Marriott Digital Services, as the Product Owner of MDS's DOMO solution. MDS Analytics, powered by DOMO, integrates over 15 different data sources and delivers 10 comprehensive digital dashboards to nearly 4,500 hotels worldwide, enhancing operational insights and decision-making.
Domo transforms the way these companies manage business.
