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Domo para servicios
Tu objetivo es complacer, pero los comentarios te llegan desde todos los ángulos. Domo ayuda a las organizaciones de servicios (desde los centros de llamadas hasta el servicio de atención al cliente) a ofrecer mejores experiencias con acceso a datos en tiempo real.
Conéctese a los datos de su servicio:
Solving the services data dilemma
You used to spend hours logging into different systems just to build a simple report. Domo connects those systems and prepares the data for you, so you can spend more time with customers and less time in spreadsheets.
A solution for every role
Leadership
It's important to manage expectations. But you can't do that without accurate, timely information. Domo brings your data together on one governed platform, so your team works from the same trusted numbers.
- Increase your net promoter score while reducing support costs
- Measure call center volume over time to staff efficiently
- Get alerts by email and text when the metrics you care about, like customer retention or CSAT, hit levels you control
Call Centers
Customers expect quick, confident answers once they reach you. Domo puts the information you need right at your fingertips, so calls run smoothly and end well.
- Reduce call times by syncing all your support systems
- Eliminate the need for customers to bounce between representatives
- Compare customer satisfaction scores with call volume
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Customer Service
Helping customers well takes good data, not just a good attitude. Domo's dashboards update automatically, so you can resolve issues faster.
- Automate your reporting to reduce time spent on administrative tasks
- Receive real-time updates on customer satisfaction scores
- Never lose track of tickets with progress-tracking visualizations
Product Support
By the time customers ask for product support, they are often already frustrated. Domo gives your team shared insights, so you can respond faster and solve problems the first time.
- Track every support request so you can measure recurring issues
- Filter within datasets to see support needs by region or time
- Reduce resolution times with real-time, contextual data
AI agents for client services teams
Build agents that work inside your service workflows. Every agent runs on your governed data, works within each user's existing permissions, and traces its answers back to the source, so your team can trust what it sees. A person still reviews and approves key actions before they go out.
Customer Support Intelligence
Uses AI to analyze support tickets and help your team resolve them faster.
Support Knowledge
Checks support questions against your knowledge base to find the most relevant answers.
Sentiment and Credit Optimization
Analyzes sentiment in support tickets and automates credit decisions where appropriate.
Service Request Workflow
Routes and handles service requests automatically, so nothing falls through the cracks.
"Domo is transparent, unified, real-time data, in the hands of the people who can use it."
Jim Slagle
Sr. Director, Business Intelligence & Data Analytics, Apria Healthcare
"Domo is infinitely valuable to a CEO because it gives employees access to the information that makes them more efficient and more intelligent about the job they're trying to accomplish."
Keith Moore
CEO, CoverHound
"The benefit is so phenomenal that it's hard to articulate it in numbers or words, it's a massive transformational shift for us."
Muhammad Shahzad
SVP Finance, The Honest Company
