Unified Incident Reporting and Review for Behavioral Health Programs

The problem

Incident reporting in many public health programs lives across three tools: a forms platform for submission, a list app for tracking, and a separate analytics export for leadership reporting. Staff toggle between systems, reviewers chase the latest version, and leaders wait days for a lagging report—which means real-time intervention is impossible.

What this app does

A single end-to-end incident workflow inside the analytics platform. Program staff submit an incident through a simple public-facing form and receive a confirmation reference. County reviewers see new submissions in a status queue, add internal notes, assign follow-ups, and move incidents from New to Under Review to Resolved with required-field guardrails. Leadership opens the same app and sees live BI on volume, type, severity, program, and resolution time.

Key takeaways

• Submission, review, and reporting unified in one platform
• Status workflow with required-field guardrails for cleaner data
• Live BI replaces a lagging weekly export
• Historical incident data overlays new submissions for trend context

Who it's for

County behavioral health teams, public sector program offices, and any government department running a multi-tool incident reporting workaround today.

Consolidate incident reporting into one workflow

See how Domo can collapse three disconnected systems into a single intake-to-resolution incident app with live executive reporting. Request a tailored build for your department.

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