Replace SmartSheet with a Native Out-of-Service Fleet Tracker

The problem

Fleet repair teams juggle two systems: their data already lives in one place, but out-of-service unit updates happen in a third-party spreadsheet tool. Technicians waste taps switching tools, customers chase status by email, and operations leaders reconcile two sources of truth before any reporting works.

What this app does

A native repair workspace scoped to each location. Technicians open the app, see only their assigned out-of-service units, edit ETA and notes inline, and mark a repair complete in one click. Customers see real-time status for their fleet only and get an automatic notification the moment a unit returns to service. Operations leadership sees live OOS counts, average repair time, and overdue flags across customers without exporting anything.

Key takeaways

• One ecosystem replaces a two-system technician workflow
• Customers track status without picking up the phone
• Auto-notifications fire on completion—no manual messaging
• Live operations reporting with no reconciliation step

Who it's for

Fleet maintenance, vendor management, and field-service operations teams running multi-location repair workflows for B2B customers.

Retire your repair-tracking spreadsheet for good

See how Domo can absorb your field repair workflow into one native app—fewer licenses, fewer handoffs, and a customer notification path that runs itself.

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