Hai risparmiato centinaia di ore di processi manuali per la previsione del numero di visualizzazioni del gioco utilizzando il motore di flusso di dati automatizzato di Domo.
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How Consumers Credit Union Saves Hundreds of Hours with Automated Call Scoring
Friday, April 1, 2022
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Video transcript
Consumers Credit Union (CCU) has over $2.8 billion in assets and serves more than 188,000 members—one of the largest credit unions in Illinois. With a growing number of members, CCU needed to replace their manually intensive call review process that scores over 20,000 calls per month. With Domo, CCU has an in-depth, highly automated solution that has been able to eliminate hundreds of hours of labor while simultaneously improving data insight and follow-up. With Domo, all CCU’s calls are now scored automatically, and teams receive automated alerts for any auto-failed calls. With follow-up tracking now taking a fraction of the time -- two to three minutes per review instead of 20 -- CCU significantly reduces administrative work. Team members can now spend time on strategic efforts, contributing to more positive and efficient feedback loops. In this session you’ll learn:
- How CCU has been able to drive, encourage, and monitor behaviors using Domo visualizations.
- The value they get from Domo’s task app in automating positive opportunity feedback loops.
- How they’ve used Domo to empower business users to build upon success.
Speakers
Speakers:
- Russ Moore, Vice President BI and Analytics, Consumers Credit Union
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