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Metrics to Magic: Creating a Fan-Centric Revolution
Thursday, April 4, 2024
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From the screens to the stands, ESPN is dedicated to creating fans for life. Join us to explore how ESPN's customer care team is harnessing the power of first-party data to transform fan engagement, drive operational excellence, and deliver actionable insights at scale with RXA@OneMagnify and Domo.In this session you'll learn how to:
- Enhance customer experiences through personalization.
- Boost productivity and improve operational efficiency.
- Ignite action with data to drive meaningful outcomes.
Speakers
Speakers:
- Patrick Negron, Director, RXA@OneMagnify
- Jenn Lien, Manager, ESPN
- Doug Kramon, Head of Fan Support & Customer Success, ESPN
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