Benefits
Customer feedback is transformed into actionable insights by analyzing product reviews for sentiment, detecting recurring pain points, and auto-assigning tasks — with built-in escalation paths through Buzz and email for unresolved issues.
Problem Addressed:
Customer feedback channels often become overwhelming due to high review volumes, making it hard to triage negative comments, identify root causes, and resolve issues promptly. Manual analysis leads to delays, missed signals, and reputational impact.
What the Agent Does:
• Review Sentiment Analyzer Agent
Processes customer reviews to score sentiment, extract key phrases, and identify the main concern.
• Concern Categorization & Action Recommender Agent
Classifies the issue into actionable categories, recommends resolution steps, and assigns a priority level.
• Escalation & Routing Agent
Maps the issue to the right department, logs it in Buzz, sends emails to the assignee/owner, and triggers QA escalation if needed.
Standout Features:
• AI-powered sentiment scoring and keyword extraction
• Auto-categorization and prioritization of customer concerns
• Suggested next actions tailored to the issue type
• Seamless integration with Buzz for issue tracking and email for owner notifications
• Escalation workflows to QA for critical issues
• Faster response and improved customer satisfaction through structured feedback handling
