AI Triage for Shared Support Mailboxes at Scale

## The problemPlatform support teams investigate shared mailboxes by hand. A few key team members carry most of the institutional knowledge, becoming bottlenecks for thousands of users — and a real risk when they're out. Backlog grows, response times slip, and patterns across issues stay invisible.## What this app doesAn email triage workspace that ranks the inbox backlog by urgency. Every thread gets an AI-generated summary so an agent reads intent in seconds, not minutes. Suggested categories and routing remove guesswork; an agent confirms, claims, or escalates with a note. Compliance-aware labeling flags items that need human review before any AI-suggested action — built for regulated environments where AI is a co-pilot, not an autopilot.## Key takeaways- AI summaries replace opening every email from scratch- Urgency scoring surfaces buried high-priority items- Suggested routing reduces key-person dependency- Compliance-safe mode keeps humans in the loop on actions## Who it's forPlatform support, internal services, and operations teams in regulated industries who run shared mailboxes for thousands of internal or customer users.