Cut NPS Reporting From Five Days to Two Hours

The problem

NPS data is rich but expensive to mine. An analyst exports the file, reads verbatim comments, hand-tags themes, calculates segment splits, and builds a slide deck—three to five business days per cycle. By the time leadership sees the report, the signal is stale and decisions get made on the last summary, not the current one.

What this app does

An automated NPS intelligence workspace. Survey responses flow in on cadence and AI categorizes every verbatim comment by promoter or detractor and topic. The app surfaces a highlights and lowlights brief segmented by broker, department, or claim type—ready before the Monday leadership meeting. Analysts review only flagged or ambiguous comments, becoming validators rather than data wranglers, and the trend view replaces spreadsheet assembly entirely.

Key takeaways

• AI categorization gives consistent, repeatable theme tagging
• Highlights and lowlights brief delivered on cadence
• Exception-only review frees analyst time for decisions
• Annual reporting effort drops from sixty days to under ten

Who it's for

Customer experience leaders, voice-of-customer teams, and insurance or services executives whose NPS or survey programs run on manual analyst cycles today.

Get your NPS brief before Monday's meeting

See how Domo can automate your survey synthesis end-to-end—turning multi-day reporting into a brief that's already waiting when leadership opens their inbox.

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