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Metrics to Magic: Creating a Fan-Centric Revolution

Thursday, April 4, 2024
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Metrics to Magic: Creating a Fan-Centric Revolution
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From the screens to the stands, ESPN is dedicated to creating fans for life. Join us to explore how ESPN's customer care team is harnessing the power of first-party data to transform fan engagement, drive operational excellence, and deliver actionable insights at scale with RXA@OneMagnify and Domo.In this session you'll learn how to:

  • Enhance customer experiences through personalization.
  • Boost productivity and improve operational efficiency.
  • Ignite action with data to drive meaningful outcomes.
Speakers

Speakers:

  • Patrick Negron, Director, RXA@OneMagnify
  • Jenn Lien, Manager, ESPN
  • Doug Kramon, Head of Fan Support & Customer Success, ESPN
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