Tenant Sentiment

Benefits

Monitors tenant communications across multiple channels, classifies sentiment and urgency, summarizes top complaint themes by property, and generates daily alerts for property managers.

Problem Addressed:

Before this agent, property teams had to manually sift through emails, feedback forms, and chat logs to identify complaints. This reactive process often led to missed negative sentiment trends, recurring tenant frustrations, and delayed escalation of high-priority issues.

What the Agent Does:

• The agent continuously scans tenant interactions, detects sentiment and urgency levels, surfaces recurring complaint themes, and sends daily summaries and alerts to building managers.
• It enables proactive service and faster issue resolution.

Standout Features:

• Multi-source sentiment detection (email, chat, feedback forms)
• Complaint theme clustering at the building level
• Urgency classification for escalations
• Daily summaries to managers with top issues
• Customizable thresholds and feedback taxonomy