What if data brought a global business closer together?

Opportunity:
Henry Schein One prioritizes customer centricity, unlocking powerful insights and driving smart decision-making internally.

Solution:
‍This dental software provider uses Domo as its data experience platform to provide a single source of truth across the organization.  

Impact:
Henry Schein One has used Domo to achieve cost savings, better understand its workforce, unify its revenue operations, and more.  

Henry Schein One gains global data insight with Domo.

As the world’s largest software and services company for the dental industry, Henry Schein One delivers the most connected platform for dentists and their teams to manage their businesses and improve patient care. With Domo, Henry Schein One can similarly unify data sources across departments to better run their own business, ensuring their customers’ success remains top priority.  

“I’ve worked with a spectrum of solutions and, hands down, Domo is the best product I’ve worked with,” said John Smithfield, director of business systems and analytics at Henry Schein One. “We have a 75 percent adoption rate of users logging in weekly, which is amazing, while our BI team has now achieved a 79 NPS score. Domo is used to help make decision-making across the organization.”

Increased speed to value

With Domo, Henry Schein One can unite data across the organization and use it to identify trends, answer critical business questions, and have more informed discussions, all without the technical struggle of other solutions.  

“The key difference between Domo and other solutions is speed to value. You don’t need a humongous team, heavy upkeep, or lots of infrastructure, and business users don’t have to rely on technical users,” Smithfield said. “To have everyone working off the same platform is a game changer. Now we’re all speaking the same language.”

Improving the customer experience

Henry Schein One uses Domo to collect and share insights for teams across the organization around the world, including human resources, finance, marketing, sales, and customer success, which streamlines internal collaboration and enables more time to focus on their customers.

The company also uses Domo to gain new insights into its customer experience so it can make data-driven decisions about design changes and product updates. To provide more insight into its revenue operations, Henry Schein One created a series of source-of-truth dashboards collecting core KPIs across sales, marketing, and customer experience.

“Transparency breeds trust and a better collaborative working environment. People can reference these dashboards to ensure they’re representing the data accuracy when building out campaigns, understanding sales rep performance, or building executive presentations,” said Darren Fay, senior director of revenue operations.

“When you bring a tool like Domo onboard, you’re able to identify different aspects of the business, and uncover opportunities you weren’t able to uncover before. Domo lets us understand our whole customer lifecycle for a cohesive vision of what’s going on in the business. It’s perfect,” said Fay.